Remote Access Business Analyst - Contract Position - Hybrid role - £700 P/D
We are seeking an experienced and highly capable Business Analyst to support a major remote access transformation programme across corporate, retail, and operational technology environments within a large-scale FMCG.
This role will play a key part in uncovering and documenting currently undefined business requirements relating to Azure Virtual Desktop (AVD), Zscaler, remote access services, OT/IoT connectivity, and secure access workflows. Working closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders, the successful candidate will help shape future-state solutions and ensure requirements are clearly defined, prioritised, and aligned to operational and security objectives.
Key responsibilities:
Lead workshops, stakeholder interviews, and discovery sessions across corporate, retail, and OT environments
Gather, analyse, and document functional and non-functional requirements related to remote access, AVD, Zscaler, and secure connectivity
Map current-state and future-state processes, identifying gaps, risks, pain points, and undocumented dependencies
Produce high-quality documentation including BRDs, user stories, process maps, data flows, decision logs, and acceptance criteria
Work closely with technical and architecture teams to ensure requirements are feasible and aligned to solution design
Support solution option analysis, highlighting business impacts, dependencies, and risks
Capture retail and store-specific requirements including POS systems, handheld devices, IoT sensors, and operational workflows
Support OT remote access requirements including segmentation, secure device connectivity, and operational constraints
Ensure requirements traceability throughout delivery, testing, UAT, and operational handover
Act as the bridge between business and technical teams to ensure alignment and clear communication throughout the programme lifecycle
Key skills & experience:
Proven Business Analyst experience within infrastructure, security, cloud, or remote access transformation programmes
Strong understanding of Azure Virtual Desktop (AVD), remote access workflows, application delivery, and user personas
Experience with Zscaler (ZIA/ZPA) or similar secure remote access technologies
Exposure to Operational Technology (OT) and IoT environments, including connectivity and security considerations
Experience working within retail or FMCG environments, ideally supporting store-based technology
Strong requirements gathering, process mapping, and stakeholder management skills
Experience producing user stories, acceptance criteria, and process documentation for engineering and delivery teams
Ability to translate technical concepts into clear business language
Strong analytical mindset with the ability to identify gaps, dependencies, and risks across complex environments
Understanding of identity, access management, and cloud security principles
Desirable:
Experience with Active Directory, Entra ID, or hybrid identity environments
Knowledge of zero trust architecture, segmentation, and secure access models
Exposure to POS systems, handheld devices, and store technology platforms
Experience supporting UAT and validation activities
Familiarity with Agile delivery environments and sprint-based delivery models
Details
£700 per day
Inside IR35
Hybrid working
3 days onsite in Paddington
Initial 3–6 month contract
