Customer Service Agent - Newcastle, UK

Role: Customer Service Agent Type: Contract (6 Months) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not…

IT
Pay rate £15 – £20/hour
Contract type Contract
Posted 3 August 2026

Trusted. Transparent. Built for contractors. Thousands of UK contractors find their next contract on ContractorUK.

View all IT & technology jobs ›

About this contract

Role: Customer Service Agent
Type: Contract (6 Months)
Location: Newcastle, UK
Working Model: Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

Acting as first point of contact for Personal Loans account holders via inbound calls
Take responsibility for managing customer information in line with GDPR experience
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
Striving to ensure a first-outcome resolution for our customers
Able to work in a fast-paced environment while ensuring that processes & procedures are followed
Can ensure that customer records are kept accurate and up to date
Able to achieve Key Performance Indicators such as Average Handling TimeRequired:

Call Centre/Contact Centre Experience
Customer Service ExperienceDesirable:

Financial Customer Service Experience
Personal Loans Service Experience
Customer Records Management

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy

Apply for this job

You'll complete your application on CV-Library, our jobs partner.

← More IT & technology jobs

Get new IT contracts by email

One email when new matches appear. Unsubscribe with one click.

Prefer to be found? Upload your CV to CV-Library — free

Similar contracts

All IT & technology jobs →

Customer Service Representative - Newcastle, UK

Newcastle upon Tyne, Tyne and Wear

Role: Customer Service Agent Type: Contract (6 Months with potential extension) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities,…

IT 3 days ago
£15 – £20/hour Apply now

Network Engineer

Newcastle upon Tyne, Tyne and Wear

Reed Technology are working with a well-respected national organisation based in Newcastle for a network engineer - this is a one year fixed term contract. You will be joining a forward-thinking business that have a…

IT 4 days ago
£40,000 – £55,000/year Apply now

Infrastructure Engineer

Newcastle upon Tyne

Infrastructure Support Engineer 6-Month Contract - Outside IR35 - Newcastle Upon Tyne - Hybrid – Must be 2 Days per week Onsite VIQU are looking for an Infrastructure Support Engineer to support a large global…

Outside IR35 Hybrid IT 4 days ago
£400 – £500/day Apply now

Regulatory Compliance Supervisor

Newcastle upon Tyne, Tyne and Wear

Regulatory Supervisor + Based onsite in Newcastle + 12 month contract + £18 to £22 per hour - Umbrella rate Description: What we're looking for in a Regulatory Supervisor: A proven track record in people development and…

IT 8 days ago
£18 – £22/hour Apply now

User Researcher - Public Sector

Newcastle upon Tyne

Contract User Researcher – Public Sector Location: Hybrid, with potential UK-wide travel Contract: Contract Clearance: SC Clearance desirable Sector: Public Sector / Government The Opportunity We are looking for an…

Hybrid IT 10 days ago
Apply now

Service Designer - Public Sector

Newcastle upon Tyne

Contract Service Designer – Public Sector Location: Hybrid, UK-wide travel as required Contract: Contract Clearance: SC Clearance desirable Sector: Public Sector / Government The Opportunity We are looking for an…

Hybrid IT 10 days ago
Apply now
Apply now