Technical Architect - ServiceNow ITOM
Location: Hybrid Preston 60% Onsite
Inside IR35
Clearance Required: Active SC Clearance
Nationality Requirement: Sole UK National
The Opportunity
We are looking for an experienced ServiceNow ITOM Technical Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a large-scale, complex enterprise environment.
This is a key architectural role where you will provide technical leadership across ServiceNow ITOM solutions, helping shape strategy, define architecture, and ensure successful delivery of scalable, secure, and maintainable solutions.
Key Responsibilities
Lead architecture and solution design activities for ServiceNow ITOM implementations.
Define technical architecture across:
Discovery
Service Mapping
Event Management
Cloud Discovery
CMDB
Provide governance and technical assurance across delivery teams.
Design integrations between ServiceNow and enterprise monitoring and infrastructure tools.
Support solution estimation, planning, and architectural approvals.
Collaborate with stakeholders to define requirements and future-state roadmaps.
Ensure CMDB design supports operational processes, service visibility, and reporting needs.
Provide technical leadership and guidance to developers, administrators, and project teams.
Support client presentations, solution reviews, and bid activities where required.
Essential Skills & Experience
Proven experience working as a ServiceNow Architect.
Extensive hands-on experience delivering ServiceNow ITOM solutions.
Strong expertise in:
Discovery
Service Mapping
CMDB
Event Management
Cloud Discovery
Experience integrating ServiceNow with enterprise monitoring and infrastructure platforms.
Strong understanding of ITIL and enterprise service management principles.
Experience designing secure, scalable, and enterprise-grade ServiceNow solutions.
Excellent stakeholder management and communication skills.
Experience working within complex enterprise environments.
Desirable Skills
Operational Intelligence / AIOps experience.
ServiceNow Certified Technical Architect (CTA).
ServiceNow Certified Master Architect (CMA).
ServiceNow ITOM certifications.
ServiceNow Certified System Administrator.
Experience working within regulated, secure, or defence environments.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
