Service Coordinator
Payrate: £14 per hr. via PAYE
Contract Length - ASAP to until 31st Dec 2026
Location: WF12, Dewsbury, UK
Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00)
Purpose of Job:
Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.
RESPONSIBILITIES:
Support drivers to act on issues identified on the rounds
Undertake debrief of drivers
Encourage 'Stop the Job' if it's unsafe, report to your Supervisor
Report all service concerns
Report all safety concerns
Proactively communicate with customers
Create a customer excellence approach & culture
React to and manage customer queries and complaints
Implement service practices that meet the customers' needs
Build trust & honesty & maintain commitments with customers and suppliers
Report all environmental concerns
ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and training
SKILLS:
Relationship Management - Proficient
Effective Communication - Proficient
Time Management - Proficient
Informed Decision Making - Proficient
Continuous Improvement - Foundation
IT Proficiency - Foundation
BEHAVIOUR:
Lead By Example
Performance Management
Talent Management
Effective Delegation
Strategic Planning
Professional communication with customers
EXPERIENCE/KNOWLEDGE:
Coordination/administration experience within an operational environment
Strong customer service skills
QUALIFICATIONS:
IOSH Working Safely or equivalent
EFFECTIVENESS (start, monthly, 1-2-1s, annually)
PEOPLE:
Safety leading indicator measures (close calls)
Frontline engagement
Debrief quality, output and action resolution
OPERATIONAL:
Effective management of customer complaints
Reduction in negative call volumes, complaints and credit notes
Increased proactive communication
Route efficiency
On time collections
If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
