Customer Service Administrator
Location: (On-site) Prologis Park, Coventry, CV6 4BU
Type: Temporary but could lead to a fixed-term contact after three months, for the right candidate
Hours: Full-Time, Monday - Friday working 9am-5pm
Rate: £12.90 per hour
MUST HAVE ADMIN EXPERIENCE
Job Purpose:
To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors.
Key Responsibilities:
* Receive, assess and acknowledge incoming documentation and direct appropriately
* Log incoming post onto our in-house database and create physical files
* Link incoming documents to existing applications and update records
* Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
* Determine ownership of files and documents and the authority needed for the release
* To sift files and redact documents prior to release.
* Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
* Taking responsibility for chasing information and keeping clients updated.
* Support the intervention process
* As directed assist with loading and unloading of incoming and outgoing boxes and files
* Ensure any mechanical handling equipment is operated safely and securely
* Maintain accurate records and logbooks as per Capita's instructions
* Sort files and maintain accurate filing systems in line with agreed processes
* Ensure all aspects of confidentiality are strictly observed
* Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
* Ensure all responsibilities to be carried out in line with local and company guidelines
Key Skills & Qualifications:
* Good knowledge of MS office and a working knowledge of general IT systems
* Excellent communication skills both oral and written with the ability to communicate at all levels
* Excellent customer service skills - the ability to effectively communicate clearly with demanding customers
* Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach
* Excellent organisational skills, ability to prioritise work and multi-task
* Ability to work to tight deadlines
* Ability to follow processes and procedures
* Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed
* Ability to work as part of a team
* Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements
* Experience of manual handling
* Ability to identify risks and apply health and safety procedures
* Flexibility with hours - may be required to work overtime
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you
How to Apply:
"To apply for this role, please complete the form below by filling out your name and contact details, and attaching your CV.".
All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
