Repairs SchedulerLocation: Stratford
Sector: Social Housing
Pay Rate: £19.49 per hour (Umbrella)
Contract Type: Temporary/Ongoing (potential Temp-Perm)
OverviewWe are currently seeking an experienced Repairs Scheduler to join a busy Social Housing team based in Stratford. This is an excellent opportunity for a highly organised individual with experience in repairs scheduling, planning, or administration within a housing or property maintenance environment.
The successful candidate will play a key role in coordinating repair and maintenance works, ensuring appointments are scheduled efficiently and that tenants receive a high standard of customer service throughout the process.
Key Responsibilities
Schedule and coordinate repair and maintenance appointments for operatives and contractors.
Liaise with tenants, contractors, and internal teams to ensure works are arranged and completed efficiently.
Monitor and manage repair jobs from initial booking through to completion.
Update and maintain accurate records using scheduling and housing management systems.
Respond to tenant enquiries and provide timely updates regarding repair appointments.
Prioritise emergency and urgent repairs in line with service requirements.
Ensure compliance with service level agreements and key performance indicators.
Provide excellent customer service and resolve scheduling issues effectively.Person SpecificationEssential Requirements
Previous experience in a Repairs Scheduler, Planner, Coordinator, or Administrative role.
Experience working within Social Housing, Property Maintenance, Facilities Management, or a similar environment.
Strong organisational and time-management skills.
Excellent communication skills, both written and verbal.
Ability to work effectively in a fast-paced office environment.
Good IT skills, including experience using scheduling or housing management systems.
Strong attention to detail and ability to manage multiple tasks simultaneously.Desirable
Knowledge of responsive repairs and maintenance processes within Social Housing.
Experience working with housing management or workforce scheduling software.Benefits
Competitive pay rate of £19.49 per hour (Umbrella).
Opportunity to work within a well-established Social Housing organisation.
Ongoing temporary contract with potential for extension.
Supportive and professional working environment.If you have the relevant experience and are interested in this opportunity, please apply with your updated CV
