Service Desk Support Coordinator
Chelmsford, Essex
£13.85 per hour (£27,000 per annum)
Monday to Friday | 8.30am - 4.30pm
Temporary to Permanent | Immediate Start
🚨 Looking for your next office based opportunity? Do you thrive in a fast paced environment and enjoy helping people?
Our client is seeking a motivated and enthusiastic Service Desk Support Coordinator to join their busy and growing team in Chelmsford.
This is a fantastic opportunity for someone with strong customer service skills, excellent organisation and a positive attitude. Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a supportive and professional environment.
The Role
As a key member of the Service Desk team, you will play a vital role in ensuring customer requests are managed efficiently and professionally from start to finish.
Responsibilities will include:
Managing and coordinating customer service requests
Taking ownership of support tickets and seeing them through to resolution
Scheduling work and appointments for operational teams
Building strong relationships with customers and colleagues
Handling incoming calls and responding to enquiries
Updating internal systems accurately
Supporting the wider business with administrative and coordination tasks
Ensuring service levels and customer expectations are met
What We Are Looking For
Excellent communication and customer service skills
Strong organisational skills and attention to detail
A proactive and positive approach to work
Ability to thrive in a busy, fast paced environment
Confidence taking ownership of tasks and seeing them through to completion
Good IT skills, including experience using Microsoft Office
Previous customer service or CRM experience would be advantageous but is not essential
What's in It for You?
✅ Competitive salary equivalent to £13.85 per hour
✅ Full training and ongoing development
✅ Genuine career progression opportunities
✅ Supportive and friendly team environment
✅ Increasing annual leave entitlement based on length of service
✅ Stable, growing and successful business
✅ Immediate interviews available
If you are looking for a busy, varied role where no two days are the same and you can genuinely build a long-term career, we would love to hear from you.
Apply today to avoid missing out on this fantastic opportunity! ✨
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