Customer Service & Logistics Executive | Retail | Central London | £40k
FTC 9-12 months, Hybrid working (Friday Working From Home)
I'm partnering with a fast-growing luxury brand to appoint a Customer Service & Logistics Executive.
The business is in an exciting period of growth, with major international expansion and further retail growth planned.
This is a broad role sitting across customer service, order management, stock, logistics and supply chain, working with retail customers, internal teams, warehouses and 3PL partners across international markets.
Applicants must be immediately available or able to start at short notice and must have the right to work in the UK.
The role
Manage B2B customer orders end-to-end, from SAP order entry through to dispatch
Build strong relationships with customers, providing updates on orders, availability and delivery
Coordinate international shipments, transport, customs and 3PL activity
Maintain accurate stock records and investigate inventory discrepancies
Support stock transfers, boutique replenishment and consignment reconciliations
Work closely with warehouses and 3PL partners across multiple global locations
Support inbound purchase orders, logistics costs and invoice reconciliation
Work with Sales, Finance and Supply Chain to resolve operational issues
Support the growing e-commerce operation, including website, Amazon and TikTok Shop
Identify opportunities to improve processes, accuracy and efficiency
What we're looking for
You'll ideally have experience across customer service/order management and logistics or supply chain, ideally within luxury, beauty, fashion, retail, FMCG or another premium product-led business.
You'll need:
SAP experience - essential
Strong Excel skills, including VLOOKUP/XLOOKUP and PivotTables
Experience managing customer orders through to fulfilment
Exposure to international logistics, warehousing and/or 3PLs
Strong attention to detail and confidence
Whilst the role is initially on a 9-12 month FTC, there is an opportunity for the role to become permanent.
BH37289
