Job Role: Customer Service/Contact Centre Advisor
***Contact Centre Experience Required***
Location: Burnley
Job Type: Temporary 6 - 12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
***DBS required***
Duties:
* Receiving inbound calls regarding technical enquiries
* Manage the timely resolution of customer concerns
* Providing advice and guidance
* Taking payments over the phone
* Updating customer details on the internal bespoke system
* Contacting customers regarding alerts on their account
* Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
* Produce and despatch personalised customer communications being fully compliant to GDPR
* Security checks over the phone with customers
* Manage customer and colleague expectations through good quality communication
* Closing down alerts on the system
* Providing information for reports to team leaders / managers
* Other duties as outlined by line manager
Key Skills:
* Previous experience of working in a service delivery environment is essential
* Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
* Attention to detail is essential
* Ability to work under pressure and act decisively
* Ability to communicate with members of the public and have the ability to defuse situations
* A flexible can-do attitude and professional
* Excellent communicator, written and verbal
* Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
* Working to targets
Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion
