Job Description:
NHSP ID: 91450
Job Title: Clinical Support Team Administrator
Department: SPOA (Single Point of Access)
Duration: This is a temporary role, and it is currently due to last roughly 12 weeks
Locations: Hellesdon Hospital, Drayton High Rd, Norwich, NR6 5BE
- Hybrid working could be an option once fully trained
Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm
Pay Banding: Band 3 – £14.05 per hour
Trust: Norfolk and Suffolk NHS Foundation Trust
The postholder must have the following experience:
Administrative experience within the NHS
Job Description
The Single Point of Access (SPOA) provides the first point of contact for referrals into Mental Health Services. As a Bank Administrator within the SPOA Team, you will play a vital role in supporting the safe and efficient processing of referrals, ensuring accurate data entry, effective communication with clinical teams, and maintaining high standards of administrative support.
Working within a fast-paced environment, you will be responsible for managing electronic referrals, handling telephone enquiries, updating patient records, and supporting the wider team to ensure referrals are processed within agreed timescales. The role requires excellent organisational skills, attention to detail, and the ability to prioritise workload while maintaining confidentiality at all times.
This role is ideal for an administrator who enjoys working in a busy environment and is committed to supporting the delivery of high-quality patient care through efficient administrative processes.
Key Responsibilities
· Process and manage electronic referrals received into the SPOA service.
· Input and maintain accurate patient information on Trust systems.
· Monitor referral inboxes and ensure referrals are allocated appropriately and within required timescales.
· Respond to telephone and email enquiries from service users, carers, GP practices and health professionals.
· Liaise with clinicians and operational teams regarding referral queries and urgent requests.
· Support the tracking and management of referral pathways and administrative processes.
· Ensure all records are maintained accurately and in accordance with Trust policies and information governance requirements.
· Escalate urgent concerns, risks or referral issues to the appropriate clinical or managerial lead.
· Assist with general administrative duties including scanning, filing, correspondence and document management.
· Contribute to maintaining service performance standards and key performance indicators (KPIs).
· Work flexibly to support service demands and business continuity requirements.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates - work this week, get paid next week
· Essential support when you need it- 24/7 365 days - call us anytime
· Multi locational - work across neighbouring Trusts
· Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities - Keep up with the essentials and more
· Build holiday allowance for every shift you work - your work life balance is important to us
· Stakeholder pension scheme available - a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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