Customer Support Assistant - Bournemouth - up to £33,000 per annum
As a Customer Support Assistant, you’ll be the trusted voice accountants turn to when they need clear, reliable answers, with a salary of up to £33,000.
You’ll join a close, sociable team inside a business that has grown from 30 to over 230 people and still feels like family.
No accounting background? That’s fine. Bring great service skills and you’ll be trained on the rest.
As a Customer Support Assistant, you will benefit from:
25 days holiday plus bank holidays, and your birthday off
Monday to Friday, 9am to 5:30pm, with no weekend working
Full training on specialist accounting software, so you can build real expertise
A friendly, supportive team that socialises regularly and genuinely helps each other
Leadership who know everyone by name and are visible across the business
Long-term security and progression within a fast-growing, award-recognised employer
As a Customer Support Assistant, your responsibilities will include:
Handling inbound queries by phone, email, live chat and the client portal
Diagnosing and resolving technical and non-technical software issues
Recording and tracking every query accurately in the ticketing system
Keeping clients updated until each query is fully resolved
Working closely with colleagues and implementation consultants to find the right solution
Contributing ideas to help guides, the knowledge base and service improvements
As a Customer Support Assistant, your experience will include:
Experience in a customer support or customer service environment
Experience supporting software or using ticketing systems
Basic accounting knowledge or experience supporting finance software is a bonus, not essential
Excellent verbal and written communication skills
An organised, methodical and conscientious approach
A team-focused attitude and confident use of MS Office, including Excel
If you’re looking for a Customer Support Assistant role where you’ll feel part of the team from day one and grow into a real expert, this could be your next step. Apply today with an up-to-date CV or call Nina at Rubicon for more information.
While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made
