About the Role
This is a key leadership position responsible for managing the NNDR team, overseeing service performance and acting as the Council's specialist lead on complex business rates matters. You will play a crucial role in ensuring compliance with legislation, maximising collection rates and providing expert advice to senior stakeholders on business rates policy and retention.
Key Responsibilities
* Lead, manage and develop the NNDR team, ensuring the efficient delivery of billing, collection and recovery processes.
* Monitor service performance and drive continuous improvement across all aspects of the Business Rates function.
* Act as the Council's lead specialist on complex NNDR matters, including:
* Small Business Rate Relief
* Business Improvement Districts (BIDs)
* Transitional Relief
* Charitable Relief
* Revaluations
* Property Splits and Mergers
* Part Occupation Relief
* Valuation List Reconciliations
* Provide expert advice and guidance to senior managers, elected members and key stakeholders.
* Assess and model the impact of legislative changes, government grants and policy updates.
* Prepare reports, briefings and recommendations for senior leadership and members.
* Review processes and implement service improvements to ensure compliance and efficiency.
* Deliver training and guidance to staff on legislative changes, relief schemes and grant initiatives.
* Manage escalated and contentious cases, ensuring appropriate resolutions are achieved.
* Prepare responses to complaints and service challenges at Stage 1 level.
About You
We're looking for someone who can demonstrate:
* Extensive experience within Business Rates (NNDR) administration and management.
* Strong knowledge of business rates legislation, relief schemes and valuation processes.
* Experience leading and developing teams within a local authority revenues environment.
* Excellent analytical skills with the ability to model financial impacts and interpret legislation.
* Experience advising senior managers, elected members and stakeholders.
* Strong customer service, communication and complaint-handling skills.
* The ability to manage competing priorities and deliver results in a fast-paced environment.
Interested?
If you would like to be considered, please send:
* Your up-to-date CV
* Availability / notice period
