Scheduler
Location - Winchester
Join our dynamic repairs and maintenance team as an experienced Scheduler where you'll drive efficient service delivery and make a real difference to our residents' lives.
About the Role
We are looking for an experienced Scheduler to join our busy repairs and maintenance team. You will be responsible for planning and scheduling responsive and planned maintenance works, ensuring operatives' diaries are efficiently managed and repairs are completed within agreed service levels.
This is a key role that sits at the heart of service delivery, requiring strong organisational skills, excellent communication, and the ability to work in a fast-paced environment.
Key Responsibilities
Schedule and manage day-to-day reactive and planned repairs
Allocate jobs to in-house operatives and/or subcontractors
Manage and optimise operatives' diaries to maximise productivity
Monitor job progress and ensure works are completed within SLA
Liaise with residents, operatives, contractors, and supervisors
Rebook and reschedule appointments where necessary
Update repairs systems accurately and in real time
Support the wider repairs team to deliver a high-quality customer service
Requirements
Previous experience as a Repairs Planner, Scheduler, or Works Coordinator
Experience within housing, property, maintenance, or repairs environments
Strong organisational and time-management skills
Confident communicator with a customer-focused approach
Ability to work under pressure and manage competing priorities
Good IT skills and experience using repairs or scheduling systems
Take the next step in your planning career and help us deliver outstanding service to our community
