Service Designer

Service Designer | Public Sector Digital Services

Rate: Up to £450/day
IR35: Inside IR35
Location: Largely remote, with occasional travel to Leeds
Contract: 6 months
Start: ASAP

We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team.

Working alongside User Researchers, Product Managers and Delivery teams, you'll help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice.

What you'll be doing

Design end-to-end user journeys across complex digital services
Facilitate workshops with stakeholders and delivery teams
Produce service blueprints, journey maps and design artefacts
Collaborate closely with User Researchers, Content Designers and Developers
Apply user-centred design principles throughout delivery
Support discovery, alpha and beta activities where required

Essential Experience

Previous Service Design experience within UK Government or Healthcare
Strong user-centred design capability
Experience working within agile multidisciplinary teams
Workshop facilitation and stakeholder engagement
Journey mapping and service blueprinting
Designing accessible digital servicesThis is an excellent opportunity to join a long-running public sector programme delivering services with real user impact