Service Transition Manager (NPPV3 & SC Cleared)
Location: Hybrid (UK)
Clearance: NPVV3 & SC (Essential)
Rate: £500-£550 per day (Inside IR35)
Contract: ASAP start - Initial contract until September 2026 with strong likelihood of extension through March 2027 and potentially beyond
This role sits at the heart of delivery, ensuring services move from development into Business-as-Usual (BAU) in a controlled, secure, and fully governed manner. You'll work closely with multidisciplinary teams across Delivery, SRE, DevOps, QA, Operations and Service Management to ensure all technical, operational and support readiness activities are completed prior to go-live.
Key Responsibilities
Plan, coordinate and manage end-to-end service transition activities across the programme.
Ensure transition plans are aligned with programme milestones and delivery objectives.
Act as the central coordination point between delivery and operational teams throughout the transition lifecycle.
Drive transition readiness across technical, operational, security and service management workstreams.
Ensure all services meet operational acceptance criteria before deployment into live environments.
Coordinate release readiness, deployment planning and operational handover activities.
Work closely with SRE, DevOps, QA and engineering teams to ensure infrastructure, applications, integrations and data services are fully supportable in production.
Identify, manage and mitigate transition risks, issues and dependencies.
Ensure governance, documentation and audit requirements are met throughout the transition process.
Support the successful adoption of new services into BAU operations.
Essential Skills & Experience
Proven experience delivering Service Transition within complex programmes.
Strong understanding of IT Service Management (ITSM) and transition governance.
Experience working across multidisciplinary technical teams including DevOps, SRE, QA and Operations.
Excellent stakeholder management and coordination skills.
Experience managing operational readiness, acceptance and go-live activities.
Strong planning, risk management and organisational skills.
Technical Environment
Experience working with modern cloud-native technologies, including exposure to:
AWS
React
REST APIs
Integrations with Government departments and services
