Customer Service AdministratorLocation: Manton Wood, Worksop
Business Unit: Supply Chain
Hours: 37.5 hours per week
Working Pattern: Tuesday to Saturday, 10:00am – 6:00pm
Pay Rate: £13.16 per hour
Contract: Ongoing
About the RoleWe are looking for a Customer Service Administrator to join our Network Operations team at Manton Wood, Worksop on an ongoing basis.
This is a customer service-focused role where you will be responsible for supporting customers, responding to queries, and ensuring their requirements are dealt with accurately and efficiently.
You will play an important part in maintaining strong customer relationships while working closely with the planning, transport, and wider operations teams in a busy logistics environment.
Key Responsibilities
Provide a high level of customer service to customers via telephone and email
Respond to customer queries promptly and professionally
Assist customers with order and delivery-related enquiries
Book and process customer orders accurately in line with customer requirements
Input and update information across customer and internal systems
Monitor shared inboxes and action emails appropriately
Maintain accurate records, trackers, and spreadsheets
Liaise with planning and transport teams to resolve customer queries
Keep customers updated regarding orders, deliveries, and any changes
Identify and escalate issues or exceptions to the management team promptly
Support the wider operations team with administrative tasks when required
Health, Safety & Compliance
Ensure all administrative and customer service tasks are completed accurately and in line with company procedures
Follow all health and safety procedures and company policies at all times
Ensure customer and operational information is handled accurately and confidentially
What We’re Looking For
Friendly, professional, and customer-focused approach
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Confident using IT systems, spreadsheets, email, and online portals
Good organisational and time-management skills
Ability to prioritise and manage multiple tasks in a busy environment
Ability to remain calm and professional when dealing with customer queries or issues
Strong team-focused attitude
Proactive approach and willingness to support the wider operation when required
Qualifications & Experience
High school / secondary education
Good understanding of IT systems
Previous experience in customer service, administration, logistics, transport, or a similar environment is desirable but not essential
Full training and support will be provided
Why Join Us?
£13.16 per hour
37.5 hours per week
Tuesday to Saturday, 10:00am – 6:00pm
Ongoing work
Opportunity to develop your customer service and logistics experience
Supportive team environment
Clear opportunities for career progression
If you are friendly, organised, customer-focused, and enjoy working in a busy team environment, we would love to hear from you.
If you are interested, please apply online
