IT Support Technician

IT Support Technician – 1st Line
Temporary Contract (Initial 1 Month) | Central London | Hybrid Working | £17.45 - £19.65 per hour

We are recruiting for an experienced IT Support Technician to join a respected regulatory body based in Central London on an initial 1-month temporary assignment.

Pay rate: £17.45 - £19.65 per hour
Initial 1-month temporary contract
35 hours per week
Hybrid working (approximately 60% office-based)
Central London location
Rotating shifts between 8:00am and 5:00pm

Working as part of the IT Service Desk, you'll provide 1st line support to users across the organisation, resolving technical issues and service requests while delivering excellent customer service.

Key Responsibilities

Provide 1st line IT support via phone, email, Teams and self-service portal
Troubleshoot hardware, software, account and device issues
Log, prioritise and manage incidents through the ITSM system
Escalate complex issues where required
Support Windows 11, Android, Microsoft 365, Active Directory, SCCM and Intune environments
Manage user accounts and access permissions
Deliver remote support and maintain accurate documentation
Promote IT security best practices and support ongoing IT projectsAbout You

Previous Service Desk or IT Support experience
Strong knowledge of Windows 11, Android and Microsoft 365
Experience with Active Directory, SCCM and Intune
Familiar with ITSM/call logging systems
Excellent troubleshooting, communication and customer service skills
Knowledge of ITIL principles would be advantageousThis is an excellent opportunity for an IT Support professional who is available immediately and looking to join a collaborative and fast-paced IT team. Apply today for immediate consideration