Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team. This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience. You'll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly.
Company Benefits:
* Competitive salary
* Annual bonus scheme
* Salary sacrifice car scheme
* 26 days holiday plus bank holidays, increasing with service
* Private medical insurance and health screening
* Life assurance and pension scheme
* Flexible and hybrid working opportunities
* Ongoing training and career progression
* Company social events and additional benefits
Key Responsibilities:
* Provide administrative support to the Customer Care and Partnerships teams
* Act as a key contact for customer and client enquiries
* Chase contractors for appointments and updates on completed works
* Coordinate subcontractors and suppliers to resolve defects efficiently
* Raise work instructions, quotations, and material orders
* Maintain accurate records, reports, and documentation
* Support inspections, complaints handling, and insurance claims administration
* Provide cover for incoming customer care calls
* Liaise with internal teams to ensure excellent service delivery
Experience & Skills Required:
* Previous customer service, customer care, coordinator, or administration experience
* Excellent communication and interpersonal skills
* Strong organisational skills and attention to detail
* Ability to manage multiple priorities in a busy environment
* Proficient in Microsoft Office applications
* Knowledge of COINS software would be advantageous
* Professional, adaptable, and customer-focused approach
* Ability to work independently and as part of a team
If you have not been contacted within 5 working days, unfortunately your application has not been shortlisted on this occasion
