Our client, a leading organisation in the retail and technology sector, is seeking a PMO Director to support the delivery of a complex, global business transformation programme on a contract basis. The role will provide senior programme management leadership across the a phase of a major customer experience transformation, covering retail, online, clinical, data, technology and organisational change.
Key Responsibilities:
Provide rigour, discipline and accuracy across programme and workstream management, including planning, milestones, risks and dependencies
Support the coordination of stakeholders across regions, Group Functions and interconnected programmes to ensure accurate sequencing and delivery
Lead the proactive identification, tracking, mitigation and governance of inter- and intra-programme dependencies
Support the leadership team and PMO with clear updates, insights and recommendations for key governance forums
Develop and maintain reporting, KPIs and dashboards to support effective programme decision-making
Work closely with business readiness teams to prepare the organisation for change and identify operating model requirements
Establish effective governance with other programmes to ensure clarity and accuracy across the delivery landscape
Use assertive diplomacy to resolve issues, manage competing priorities and create clarity within complex and ambiguous environments
Job Requirements:
Extensive senior programme management experience within large-scale business transformation and technology-enabled change programmes
Strong IT PMO, PMO leadership or Head of Programmes experience within complex organisations
Proven ability to manage multiple workstreams across the full programme lifecycle, from design through to operation
Demonstrable experience coordinating dependencies across complex technology, data, process, people and organisational change landscapes
Strong stakeholder management and influencing skills, with confidence engaging at executive level
Hands-on, delivery-led approach with the tenacity to resolve issues and maintain programme momentum
Excellent written and verbal communication skills, including the ability to present information clearly to senior stakeholders
Highly organised, self-motivated and collaborative, with the ability to prioritise competing demands across functions and territories
If you are an experienced PMO Director with expertise in technology-enabled transformation, programme governance and dependency management, apply now to support this significant change programme
