Service Management Contract Jobs

Service Desk Manager

Service Desk Manager Bletchley, Milton Keynes   Job Overview Job Type: Contract Rate: 250-275/day Job Summary   Causality.IT are working with a client based in Burgess Hill who are recruiting an End-User-Computing/Service Desk Manager. The ideal candidate will have experience managing a Service Desk, monitoring SLA's, KPI's and mentoring staff, monthly appraisals.   Key Skills & Experience Operational accountability for the EUC Services delivered by Team Sigma/ITIL Productivity / Capacity Agree standards for monitoring Analyst performance / Service throughput with SOMs / EUC Director Ensuring all line managers are measuring the individuals within their teams in accordance with the stan

Location: Bletchley Park    Rate:     Posted: 2023-01-25

Head of Complaints Management

Head of Complaints Management £225 Inside IR35 Fully Remote 6 Month Contract Essential Experience ? 10 years experience of complaint/service recovery handling i.e. FSA dispute resolution rules and the Financial Ombudsman Scheme (FOS) ? Experience of writing policies and procedures to support the NS&I complaints management programme ? Proven experience of management and development of people ? Experienced complaint/service recovery handling ? Experience of working in a regulatory/compliance structure ? Experience of customer support/service organisation Essential technical knowledge and skills ? Strong and perceptive analytical skills to determine cause of complex issues, inclu

Location: London    Rate: £224 - £225    Posted: 2023-01-30

Service relationship manager

* Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience. * ITIL v4 Foundation * Stakeholder Relationship Management * Customer Service Support * User Experience Evaluation * Business Change Management * Problem Management * Excellent written and verbal communication skills up to senior level. * Ability to take initiative, prioritise and manage own and team workload effectively to ensure budget and timelines are met. * Confident in numerical and financial analysis with good commercial awareness. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most

Location: Milton Keynes    Rate: £450 - £500    Posted: 2023-01-27

Service Technician (Winches)

Excellent opportunity for a Service Technician with experience working with winches looking for an immediate start and the chance to work for a global company on a 6 month initial contract.Do you have previous maintenance and service experience working on winch equipment? Are you looking for a 6 month contract with an immediate start with an international market leading company?This company are international market leaders and supply a huge range of speciality services and products that serve an international client base. Due to a current period of rapid growth they are now looking to add to their highly skilled team.In this role you will be working in the maintenance, service and repair of

Location: Inverurie    Rate: £17 - £19    Posted: 2023-01-30

2nd Line Service Desk

2nd Line Service Desk Cardiff onsite 3 days a week - 2 days home based £230 a day Inside IR35 * Experience within a Service Desk/2nd Line Support function providing administrative support for the IT infrastructure, network and desktop environments * Experience with Windows (Windows 10), Active Directory, Microsoft Office suite, Avaya. * Experience with patching, AD and WDS * Experience with deployment of applications * Experience within Microsoft 365 * Experience in Asset Management * Excellent organisation and planning skills and the ability to work as part of a team and on your ownDisclaimer:This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Re

Location: Cardiff    Rate: £230 - £230    Posted: 2023-01-30

Service Desk Analyst

Service Desk Analyst - £300 - £400 per dayA brand new and urgent contract role has arisen for a Service Desk Analyst who has previous experience of Windows 2016 O/s, Windows 10, Office 365 and installing a wide variety of software and devices to join this local governing body. The successful Service Desk Analyst will also be providing day to day general support to the wider business for all IT related issues. This is an on-site role meaning you will need to head into the Morden office 5 days a week. Having excellent Windows / Office knowledge and having a good understanding of working within the public sector is a big bonus but not essential. As the Service Desk Analyst, it is

Location: London    Rate: £250 - £300    Posted: 2023-01-29

Service Delivery Lead - Application Support (FTC)

Service Delivery Lead - Application Support (FTC)Salary: £37,694 (National Framework) or £42,863 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £529 per annum for those working from homeHours: 37 hours per weekContract: 23 Month Fixed Term / Secondment OpportunityLocation: We can offer office-based working, homeworking or talk to us about flexible workingClosing date: Sunday 26th February 2023 at 11.59pmAbout UsWe’re the Care Quality Commission (CQC) and we work to improve health and adult social care in England. Through the dedication of our expert team, we mo

Location: United Kingdom    Rate: £37,694 - £42,863    Posted: 2023-01-27

Talent Management Transformation Procurement Advisor - 570 per day - 11 months - inside ir35

Talent Management Transformation Procurement Advisor This role sits within my clients Finance Procurement team, specifically supporting Talent Management Transformation. The role sits within Talent Management and Digital Workplace under Digital and Talent Supply.Finance Procurement has accountability for ~$6 billion of third party spend for indirect goods & services across the my clients Group. We work across all functions, segments and geographies providing a unique ability to impact the business. The Talent category team are responsible for managing $2bn worth of spend across all segments and functions.The successful candidate will be the procurement partner for Talent Management Transform

Location: Sunbury    Rate: £570 - £570    Posted: 2023-01-24

Service Desk Analyst - SC Cleared - Remote - Inside IR35

Our client is looking for a Service Desk Analyst to get started ASAP initially the contract will run till end of November. This role is mainly remote with occasional travel to the office. Security Clearance is required. Experience required: - 1-2 years' experience working within an IT Support environment ideally in a 1st Line IT Support environment - Knowledge of Cloud technologies such as Office 365, including Exchange Online SharePoint and MS Teams - Knowledge of ITSM tools such as Jira Service Management, Remedy and chat services such as Mattermost. - Excellent analytical and problem-solving skill To be considered please send across your CV. Due to the nature and urgency of this post

Location: Corsham    Rate: £300 - £400    Posted: 2023-01-27

Second Line / Desktop Support Engineer

We have an urgent requirement for an experience 2nd Line / Desktop Support Engineer to join our client on an initial contract until 31 March with options to extend. You will be responsible for providing 2nd line technical support to users across multiple sites, investigating, troubleshooting and resolving tickets which have been escalated from the Service Desk. You will be familiar with ITIL processes and utilising and updating ITSM systems regarding updates and closure of tickets. Essential Skills include: * Desktop support experience * Triaging and prioritising support tickets using ITSM toolset * Ability to troubleshoot independently * Working knowledge of Windows (configuration and op

Location: Camberley    Rate:     Posted: 2023-01-30

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