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Conversational AI & Voice Architect

Key Skills Design and implement multimodal customer experiences across messaging, digital and voice channels. Key Responsibilities Design customer-facing agents; define voice interaction patterns; manage interruption…

Finance
Pay rate £750 – £800/day
Contract type Contract
Posted 14 July 2026

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About this contract

Key Skills

Design and implement multimodal customer experiences across messaging, digital and voice channels.

Key Responsibilities

Design customer-facing agents; define voice interaction patterns; manage interruption handling and escalation; implement channel integration patterns; establish conversational standards and governance.

Role Purpose

Conversational AI, Voice AI, Contact Centre AI, Speech Technologies, Vertex AI Speech Services, Dialogflow CX, Prompt Engineering, Customer Experience Design, GCP

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