User Researcher
Rate: £530/day Inside IR35
Duration: 3 months initially
Clearance: Active SC required
Role Overview
We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control
Key Responsibilities
* Plan and conduct user research across digital services and products
* Identify user needs, behaviours, pain points and opportunities for improvement
* Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research
* Analyse research findings and translate them into clear, actionable insights
* Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams
* Support iterative design and development by testing concepts, prototypes and live services with users
* Present research findings clearly to delivery teams and senior stakeholders
* Ensure research considers accessibility and the needs of users with different levels of digital capability
* Maintain research artefacts and contribute to the wider evidence base across the programme
Skills & Experience
* Strong experience as a User Researcher within digital or technology programmes
* Experience planning, conducting and analysing user research independently
* Strong understanding of user-centred design and Agile delivery
* Experience working within multidisciplinary teams
* Confident conducting usability testing, interviews and other research methods
* Ability to turn complex research findings into clear insights and recommendations
* Strong stakeholder engagement and communication skills
* Experience working with sensitive, complex or high-profile services would be beneficial
* Previous Home Office, Central Government or GDS experience would be advantageous
* Understanding of the GDS Service Standard and accessibility requirements would be beneficial
Active SC clearance is required for this role
