IT Support Engineer
Location: Paddington, London (Onsite)
Contract: 3 Months (PAYE)
Start Date: ASAP
We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract.
This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate.
The Role
You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices.
Responsibilities include:
Providing onsite 1st and 2nd line technical support.
Troubleshooting hardware, software and networking issues.
Supporting Windows 10/11 and macOS devices.
Administering Active Directory and Microsoft 365.
Supporting Exchange Online, Teams, SharePoint and Outlook.
Building, deploying and configuring laptops and desktops.
Supporting Microsoft Intune and mobile device management.
Managing new starter setups and leaver equipment collection.
Supporting meeting room technology, AV equipment and video conferencing systems.
Providing printer, mobile device and peripheral support.
Maintaining accurate asset records.
Working closely with third-party suppliers and internal infrastructure teams.
Delivering excellent customer service while working within SLA-driven environments.
About You
You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support.
You'll ideally have experience with:
1st and 2nd line IT support.
Microsoft 365.
Active Directory.
Exchange Online.
Windows 10/11.
macOS.
Microsoft Intune or other MDM solutions.
Laptop imaging and deployments.
Hardware IMAC activities.
Mobile device support (iOS & Android).
Meeting room and AV support.
Printer support.
Basic networking (DNS, DHCP, TCP/IP).
ITIL-based service desk environments.
We're Looking For Someone Who Is
Customer-focused with excellent communication skills.
Calm under pressure and able to prioritise effectively.
Comfortable supporting VIP users.
Proactive, organised and solutions-driven.
Equally confident working independently or within a collaborative team.
Passionate about delivering an exceptional end-user experience.
If you're an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we'd love to hear from you.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
