Desktop Engineer

Desktop Support Engineer – (Mac Focused)

Location: London – 5 days onsite
Contract: 3 months
IR35: Inside IR35
Start: ASAP

We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract.

This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills.

The Role

You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office.

Technical Environment

The customer operates a predominantly Apple environment:

90% Mac / 10% Windows
macOS and Apple hardware
Microsoft Entra ID – desirable
Cisco – desirable
IT ticketing/service management systems
User access management
Hardware provisioning and support
The role will include:

Providing day-to-day desktop support, with a strong focus on Mac/macOS
Managing and resolving tickets through the IT ticketing system
Providing face-to-face and walk-up support
Managing user access and permissions
Setting up new users and equipment
Supporting onboarding and offboarding
Preparing, configuring and troubleshooting laptops and other hardware
Dealing with general IT requests and user issues
Troubleshooting Mac and Windows devices
Maintaining accurate ticket updates and documentation
Providing a friendly, professional and responsive service to users
Supporting senior stakeholders and VIP users when required
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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