Role : Service Chain Mapping Product Owner
Location: - London/ Sheffield , UK
Type of Job: Contract (6 Months)
Mode of work: Hybrid – 2-3 Days on site in a week
The Service Chain Mapping Product Owner role sits within the Tech Ops Res suite of products to support the embedding and enhancement of Operational Resilience across Technology bank wide.
The Service Chain Mapping Product Owner role will be responsible for driving the following outcomes:
* Oversee IT Service Chain Mapping as the primary method for identifying IT assets underpinning business services, with a focus on Important IT assets.
* Develop and maintain the Service Chain Mapping roadmap, incorporating scope, tooling, standards, processes, and procedures, while aligning with regulatory requirements and user needs.
* Champion ongoing improvements to mapping tools and processes.
* Increase mapping accuracy and reduce errors through automation, building confidence and minimising manual corrections.
* Lead the transition from the legacy SCM tool (Mandala) to ServiceNow workflows, ensuring comprehensive auditability within a strategic system of record.
* Broaden Service Chain Maps to include non-technical assets such as third-party data, personnel, and premises, enhancing visibility of dependencies for key business services.
* Deliver SCMT metrics and management information, including GRAS metric G82 for CTO, to support prioritisation of attestation activities.
* Provide responsive support for minor changes and enhancements to Service Chain maps and tooling, utilising a customer engagement model for development requests.
* Maintain platform stability with robust second-line and SME support, including upstream data-source analysis for effective incident resolution.
Skills / Experience:
* Demonstrated ability to assess and articulate the business value of features and functions
* Skilled in developing and maintaining a prioritised requirements pipeline aligned with strategic roadmaps
* Strong communication, presentation, and leadership capabilities
* Advanced analytical thinking and problem-solving expertise
* Proficient in balancing and managing competing stakeholder interests
* Experience as a product owner, with knowledge of Operational Resilience within financial institutions and relevant regulatory frameworks considered advantageous
