2nd Line Onsite Support Engineer
Dulwich, South London (SE22)
ASAP Start | Contract until at least 30th September (with potential extension to end of October)
Shift patterns between 8:00am-5:00pm
We're looking for an experienced 2nd Line Onsite Support Engineer to join a busy educational environment in South London. This is an excellent opportunity for someone who enjoys being hands-on, customer-focused, and taking ownership of technical issues from start to finish.
Enhanced DBS is Essential
Please note: candidates must hold a valid DBS check as a minimum. An Enhanced DBS is highly preferred due to the nature of the environment. Candidates without an Enhanced DBS may still be considered, but the ability to obtain one quickly is vital.
This role is within a school setting, so safeguarding requirements are taken extremely seriously. Applicants must be comfortable working in an environment where DBS clearance is a key requirement.
Key Responsibilities
Provide 2nd Line support for onsite IT incidents and service requests
Manage tickets through to resolution or escalate where required
Work to agreed SLAs and prioritise incidents effectively
Create and maintain technical documentation and knowledge articles
Support classroom technology including AV equipment, projectors and interactive displays
Ensure teaching spaces are fully operational and "lesson-ready" each day
Support staff laptops, desktops and shared/student devices
Assist with device deployment, management and troubleshooting
Build strong relationships with staff and leadership teams
Act as a visible, approachable and proactive IT presence on site
Demonstrate ownership, accountability and a strong customer service mindset
Essential Skills
Proven experience in a 2nd Line Support role
Strong troubleshooting and end-user support skills
Experience working with Microsoft environments
Strong device management experience, particularly Microsoft Intune
Experience managing and supporting Windows devices
Excellent communication and stakeholder management skills
Ability to work independently within a busy onsite environment
Desirable Skills
Jamf administration and Apple device management experience
Previous experience supporting schools, colleges or educational settings
Understanding of safeguarding, filtering and acceptable usage practices
Working Hours
Shift patterns are:
8:00am - 4:00pm
8:30am - 4:30pm
9:00am - 5:00pmSchedules are published one week in advance, although fixed hours may be available during the school holiday period.
Apply Now
If you're an experienced onsite support engineer with strong Intune skills and a valid DBS clearance, we'd love to hear from you. Immediate availability is highly desirable.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy
