Customer Service Assistant

Role Overview The role is responsible for processing customer enquiries and complaints from different access channels including in person at Reception, in writing, electronic and by telephone. Key Responsibilities *…

Business Support

Contract type Contract

Posted 10 September 2026

Trusted. Transparent. Built for contractors. Thousands of UK contractors find their next contract on ContractorUK.

View all business support & other jobs ›

About this contract

Role Overview

The role is responsible for processing customer enquiries and complaints from different access channels including in person at Reception, in writing, electronic and by telephone.

Key Responsibilities

* Handle customer enquiries, provide immediate advice where possible, and accurately record and allocate cases using the CRM system.

* Record, allocate and monitor formal complaints and customer enquiries in line with Council procedures, policies and performance targets.

* Liaise with Council departments, customers, MPs and Members of the Senedd to obtain timely responses, provide updates and prevent unnecessary escalation.

* Provide comprehensive information on Council services, policies and procedures, while promoting online services, My Account and other relevant Council provisions.

* Make outbound calls to follow up enquiries and complete transactions, while helping maintain accurate online/intranet information and identifying opportunities to improve digital access.

Referral Reward

OnTemp is offering £250 for every successful candidate referral.
If you know someone suitable for this role, refer them and receive a reward for each successful placement.

How to Apply

If you are interested in this opportunity, please apply below and we will be in touch

Apply for this job

You'll complete your application on CV-Library, our jobs partner.

← More business support & other jobs

Set up for this contract

ContractorUK partners

Markel Direct IR35 and contractor insurance

Most agencies and clients ask for professional indemnity and public liability before you start.

Get your quote →

SG Accounting Contractor accountants

Working through your own limited company? A contractor-specialist accountant keeps the admin off your desk.

Find out more → Also: Caroola · Dolan Accountancy · Compare all accountants

Get new Business Support contracts by email

Apply now

About this contract

Set up for this contract

Get new Business Support contracts by email

Similar contracts

Operations Administrator

Chef - Multi site

Customer Service (Legal)

Maintenance Technician (Heavy Gang - Nights)

Detention Officer - Kidlington

Office Manager & HR Coordinator