IT Liaison Manager
Surrey
6 months
Part-time - ideally 3 full days per week or school hours over 5 days
Role Overview
We are looking for an experienced IT Network Liaison Manager to support and coordinate IT network infrastructure across the client's site. This role will act as a key point of contact between tenant businesses, internal operations, and third-party IT providers, ensuring smooth service delivery and strategic alignment of digital infrastructure.
Key Responsibilities
Serve as the primary liaison for tenants on IT network-related matters
Coordinate service delivery with external IT contractors and internal teams
Manage network access and provisioning for new and existing tenants
Support incident response and troubleshoot connectivity issues
Monitor network performance and escalate issues where necessary
Ensure service level agreements are met and maintain strong relationships with providers
Contribute to planning for network upgrades and cybersecurity improvements
Maintain accurate documentation of network configurations and service records
Communicate clearly with stakeholders regarding planned works or disruptions
Support IT requirements for tenant onboarding, departures, and relocationsEssential:
Proven experience in IT coordination or network management
Strong technical understanding of networking equipment (e.g., Extreme, Aruba, Palo Alto, Mitel)
Knowledge of wired/wireless networks, telephony, firewalls, and related technologies
Excellent communication and stakeholder engagement skills
Ability to manage third-party service providers effectively
Organised, self-motivated, and able to manage multiple priorities
Comfortable working in a flexible, fast-paced environmentDesirable:
ITIL certification or similar service management qualifications
Awareness of compliance frameworks (e.g., ISO 27001, GDPR)Working Arrangements
On-site role based in Surrey
Flexible part-time schedule: 3 full days per week or school hours across 5 days
6-month interim contract with potential for extensionVivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law