Interim Repairs Delivery Manager – 6 Month Contract
London (4 days per week in office) | £300–£350 per day | ⏳ 6 months
We’re seeking an experienced Repairs Delivery Manager for a 6-month interim contract working at a large housing provider. This role focuses on leading a team of Repairs Officers to deliver a high-quality responsive repairs service, with particular emphasis on managing cases relating to damp and mould.
The role:
Line manage and support a team of Repairs Officers.
Take the lead on damp and mould cases, ensuring swift, effective and customer-focused resolutions.
Oversee day-to-day repair operations and monitor contractor performance.
Use data and insight to drive service improvements and identify recurring issues.
Manage escalations and complaints, maintaining a high standard of customer care.
Work collaboratively with internal teams and external suppliers to ensure best outcomes.
About you:
Strong experience in housing repairs or property services.
Proven leadership skills with experience managing teams.
Track record of delivering service and performance improvements.
Customer-focused, solutions-oriented, and collaborative.
Confident using IT systems and performance reporting tools