My client in Greater London are looking to appoint a talented Head of Customer Experience & Resident Support on a Contract basis.
Provide strategic and operational leadership for the council's "front door", a busy operational multi-channel multi-site service across phone, face to face, social media and any other channels required.
What's on offer:
Salary: £550 per day, Inside IR35*negotiable based on experience
*please submit your CV with the rate you require
Hybrid working
Contract type: Contract
Monday - Friday
About the role:
Based in Greater London (Hybrid):
Lead the design and change management to a new operating model and brand for Customer Services
Design and lead contact centre services that deliver a more preventative, holistic, right-first time service
Ensure services are targeted towards residents that need support, and put in place the mechanisms and behaviours that redirect residents to digital and/or phone channels
Ensure the service has a robust and comprehensive data, quality and performance framework
About you:
You will have the following experiences:
Extensive experience in a similar role
Experience of running a large busy and demanding operational customer-facing service
Strongly resident-centred and equalities-focussed
Local Authority experience is essential
How to apply
Once your CV is received, if you are successful you will be contacted.
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
When you join us, you will receive:
Access to a wide range of temporary and permanent opportunities
Free DBS checks
Post Placement Aftercare
Loyalty reward scheme and regular competitions for our agency professionals
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