Apparently, the company closure fee quietly went up 50%, from £300+VAT to £450+VAT, in late 2017. When I asked whether it is appropriate to raise fees without a prominent notice - even Sky warns me about a £1.01 broadband rate hike - I got the following response.
"As for the closure fee, we don’t normally send a notice if there is a fee change in relation to any of the additional services we provide, as they are not included in our monthly fee. The price for any additional service is quoted as and when the additional service is requested and all current prices are listed on our website".
Not cool, SJD, not cool.
"As for the closure fee, we don’t normally send a notice if there is a fee change in relation to any of the additional services we provide, as they are not included in our monthly fee. The price for any additional service is quoted as and when the additional service is requested and all current prices are listed on our website".
Not cool, SJD, not cool.
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