Bank Recomendations leaving Cashplus Bank Recomendations leaving Cashplus
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  1. #1

    Nervous Newbie


    Join Date
    Jul 2012
    Posts
    8

    Default Bank Recomendations leaving Cashplus

    Hi,

    Having a number of issues with Cashplus and I'm thinking it's time to vote with my feet.

    Any recommendations?

    - needs Freeagent integration
    - decent customer service
    - Lowish fees

    Ty

  2. #2

    Contractor Among Contractors


    Join Date
    Sep 2009
    Location
    Tunbridge Wells
    Posts
    1,532

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    Quote Originally Posted by Wonky View Post
    - needs Freeagent integration
    - decent customer service
    - Lowish fees
    Cater Allen ticks those 3 boxes. Downsides of Cater Allen from my perspective are:
    - doesn't properly support faster payments (so takes 1-2 working days for payments made to arrive),
    - the account sign up process is painful.
    Apparently both the above are being worked on...

  3. #3

    My post count is Majestic

    northernladuk's Avatar
    Join Date
    Mar 2009
    Posts
    39,462

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    Well I'm with Santander and haven't have no complaints after 8 odd years. Odd hiccup with the site but who hasn't in that time. That's my overall feeling but have to be honest with your points...

    needs Freeagent integration - It's worked perfectly for me from day 1

    decent customer service - I think I've only needed customer services 2 or 3 times in 8 years BUT I have seen a lot of noise about Santander's customer service not being very good. I'd hardly call most banks customers services any cop though.

    Lowish fees - 7.5 a month I think. Dunno if that's low but to me it's peanuts for a service I've been happy with for 8 years.

    I did see a post the other day about someone being hacked off with Santander and leaving so, like most organisations I'd guess, something goes wrong and people leave.
    'CUK forum personality of 2011 - Winner - Yes really!!!!

  4. #4

    Should post faster


    Join Date
    Dec 2017
    Posts
    182

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    Quote Originally Posted by Wonky View Post
    Hi,

    Having a number of issues with Cashplus and I'm thinking it's time to vote with my feet.

    Any recommendations?

    - needs Freeagent integration
    - decent customer service
    - Lowish fees

    Ty
    I also had massive problems with Cashplus - still £6k out of pocket more than a year on, and in the second round of review with the Ombudsman. Horrific experience.

    I went to Starling a few months back. They have recently implemented FreeAgent integration which has worked well thus far, customer service has been fine when I've needed them, and no annual fee / fee for exceeding a given number of transactions.

  5. #5

    Contractor Among Contractors


    Join Date
    Jun 2014
    Posts
    1,632

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    Been using Barclays for the past 7ish years, zero issues, near instantaneous customer support via the mobile app chat, sorting odd queries like address change etc. Has FA integration, the monthly fee is £6.50 and you get about 0.97 pack via some obscure "loyalty reward" that I have never questioned.

    Contemplating a switch to Starling, the only thing stopping me is that I use it for personal banking and a bit reluctant to place both with the same bank.

  6. #6

    Still gathering requirements...


    Join Date
    Jun 2018
    Posts
    36

    Default

    What issues did you have with Cashplus?

    I am using them at the moment and have been thinking about moving, this could be the kick I need.

  7. #7

    Still gathering requirements...


    Join Date
    Jan 2016
    Posts
    97

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    Quote Originally Posted by sal View Post
    Contemplating a switch to Starling, the only thing stopping me is that I use it for personal banking and a bit reluctant to place both with the same bank.


    Switch to Monzo for your personal banking then.

  8. #8

    Contractor Among Contractors


    Join Date
    Jun 2014
    Posts
    1,632

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    Quote Originally Posted by SuperLooper View Post
    Switch to Monzo for your personal banking then.
    nah interest rate + portrait Debit card > Monzo

  9. #9

    More time posting than coding


    Join Date
    May 2018
    Posts
    323

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    Tide


    Sent from my iPhone using Contractor UK Forum

  10. #10

    Super poster


    Join Date
    Aug 2008
    Posts
    3,919

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    +1 for Starling.

    I have my main personal current account with them as well fwiw.

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