Hi,
To cut a long story short my accountant has been charging me for unwanted, unasked fir advice to the tune of around £1600 over the last 18 months.
This goes against the terms and conditions which state that all fees will be discussed and agreed up front and there would be no nasty surprises as far as fees are concerned etc.
As my invoices were not itemised as I had asked it was hard to tell what I was paying for.
I have been taken aback by the arrogance and sarcastic emails I have got so far, when I complained.
They are a big national firm.
Has anyone experience of complaing to ICAEW..
And I suppose the small claims court to get my money back.
Just to be clear there is no hope of the FCA or any of the ombudsmen getting involved as it involves fee disputes .
To cut a long story short my accountant has been charging me for unwanted, unasked fir advice to the tune of around £1600 over the last 18 months.
This goes against the terms and conditions which state that all fees will be discussed and agreed up front and there would be no nasty surprises as far as fees are concerned etc.
As my invoices were not itemised as I had asked it was hard to tell what I was paying for.
I have been taken aback by the arrogance and sarcastic emails I have got so far, when I complained.
They are a big national firm.
Has anyone experience of complaing to ICAEW..
And I suppose the small claims court to get my money back.
Just to be clear there is no hope of the FCA or any of the ombudsmen getting involved as it involves fee disputes .
Comment