I work away from home and have a mifi mobile broadband device and a 3 handset - both are used for data as the phone has all you can eat data on it. Over 3 weeks ago I stopped getting data on either of them. Both showed a good connection but neither could get any data. I reported it to them on 4th July and was told that it would take a MAXIMUM of 7 days to fix. I called on the 14th Because it still wasn't working and was told it would take a MAXIMUM of 7 days to fix. I called yesterday and was told it would take a MAXIMUM of 7 days to fix. At what point should you give up and cancel everything....for me it was today.
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Rule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
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I would certainly threaten it, and see if they come up with something decent to tempt you to stay.Never has a man been heard to say on his death bed that he wishes he'd spent more time in the office. -
At the point that the benefits/freebies they offer me for the inconvenience don't cover the inconvenience.Originally posted by BoredBloke View Post'CUK forum personality of 2011 - Winner - Yes really!!!!
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I ditched Three in disgust a couple of weeks ago. That was after several days of not being able to make or receive phone calls whilst at work (even standing outside). One of my colleagues had the same too, so it wasn't me / my phone. They don't have a 2G network, so if you don't get 3G you don't even get to use the phone, let alone data.
I was PAYG, and it was very cheap. Now on comparatively much more expensive Tesco PAYG, but at least it actually works.Will work inside IR35. Or for food.Comment
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They couldn't come up with anything - the only half useful thing is that the phone had all you can eat data and tethering included but it, somewhat useless with no data. Also, ee are doing a 4g mobile broadband device for the same price and the same 15gb data allowance. I went for the 25gb a month for £30.Originally posted by Scrag Meister View PostRule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
I preferred version 1!Comment
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Well they like to tell you that they are the least complained about mobile company. I find that hard to believe.Originally posted by VectraMan View PostRule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
I preferred version 1!Comment
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To be honest I didn't complain; I just phoned up for the PAC code. I figured a network that doesn't notice a total failure in a populated area for 3 days is not one that I want to be relying on.Originally posted by BoredBloke View PostWill work inside IR35. Or for food.Comment
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strange I use 3 and have had no problems
also I can get data on 2g, 2.5g and 3g.....
maybe I am just lucky!Comment
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What annoyed me about this was the constant 'it will be fixed in a Maximum of 7 days'. They simply don't know what the word maximum means. I asked how they can keep using this phrase when we are on day 18 since I reported the fault and still its not working. Their 'technical specialist' response is sometimes the fault can be bigger than they thought and it could take longer......so not a maximum then!!Originally posted by VectraMan View PostRule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
I preferred version 1!Comment
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I have to say, and probably no surprise to anyone but, that bit would tick me of big style and I would be all over it like a rash. I would have them put it in writing second time and would have been on the phone to everyone and anyone I could after only 3 to 4 days in to the second phase. If they are quoting SLA's they must have escalation procedures so I would do everything I could to make sure I use them. I actually quite enjoy giving service co's a grilling over stuff like this. It's the principle innit.Originally posted by BoredBloke View Post'CUK forum personality of 2011 - Winner - Yes really!!!!Comment
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