Customer Satisfaction Review

[Goya]

I'm starting to put together a critique for my clients to fill in to rate my work. Started off by copying the one from my EB, which didn't have too many relevant Q's (graded from 1-4):

• Consultant's professionalism
• Matching of consultants technical skills
• Level of communication with your Consultant
• Overall performance of consultant

Any other to add to the list? I'm thinking of:

Consultants written & oral communication
Flexibility to work
Timekeeping (not sure about this one - seems a bit of a permie thing)
Appearance
Behaviour

[DodgyAgent]

why don't you set up a customer satisfaction facility on the web?

try this out for size:

http://www.ratemypoo.com/

[Goya]

why don't you set up a customer satisfaction facility on the web?

try this out for size:

http://www.ratemypoo.com/

I've heard of that one before, never visited it though, messy business I believe!

Or is it your own site for clients to rate the contractors you place with them?

[Churchill]

I'm starting to put together a critique for my clients to fill in to rate my work. Started off by copying the one from my EB, which didn't have too many relevant Q's (graded from 1-4):

• Consultant's professionalism
• Matching of consultants technical skills
• Level of communication with your Consultant
• Overall performance of consultant

Any other to add to the list? I'm thinking of:

Consultants written & oral communication
Flexibility to work
Timekeeping (not sure about this one - seems a bit of a permie thing)
Appearance
Behaviour

If they keep paying your invoices, they're happy enough.

Don't forget to charge them for the time required to administer the survey!

Churchill - In "Someone's gotta pay" mode!