I just received a phone call from MBNA in India. I spoke to a nice lady called Sarah who wanted to ask me some questions about my MBNA credit card.
I don't have an MBNA credit card
I tried to explain that I didn't have such a card, but she just wanted to finish her script. Eventually I was put through to her supervisor Joseph Ryan (I just love those typical Indian names) and spent 10 minutes trying to explain that because they believe I have the card and in reality I don't have the card, that this is a serious problem. Joseph (I wonder if he as a multicolored coat), seemed to think that this was not a problem.
I'd repeat the details, me no card, you think me have card but no joy. I was getting frustrated very frustrated and resorted to saying "Do you understand?" after ever sentence. He seem to take offense at this and threatened to cut me off for my bad language, in the end I gave up.
I found a number for MBNA in the UK and phoned themeventually I spoke to a nice girl who was very friendly and helpful, but needed some personal details like WORK PHONE NUMBER and PASSWORD to enter the account, surprisingly I had neither, but then the scary bit happened, I was hit with the full force MBNA's security with 2 killer questions.
What is your Date of Birth?
What is your Postcode?
The answers to these questions gave the girl full access to the account, and from this point forward I was treated as the account owner.
FFS:
What is your Date of Birth? +What is your Postcode? = FULL ACCESS to account
I don't have an MBNA credit card
I tried to explain that I didn't have such a card, but she just wanted to finish her script. Eventually I was put through to her supervisor Joseph Ryan (I just love those typical Indian names) and spent 10 minutes trying to explain that because they believe I have the card and in reality I don't have the card, that this is a serious problem. Joseph (I wonder if he as a multicolored coat), seemed to think that this was not a problem.
I'd repeat the details, me no card, you think me have card but no joy. I was getting frustrated very frustrated and resorted to saying "Do you understand?" after ever sentence. He seem to take offense at this and threatened to cut me off for my bad language, in the end I gave up.
I found a number for MBNA in the UK and phoned themeventually I spoke to a nice girl who was very friendly and helpful, but needed some personal details like WORK PHONE NUMBER and PASSWORD to enter the account, surprisingly I had neither, but then the scary bit happened, I was hit with the full force MBNA's security with 2 killer questions.
What is your Date of Birth?
What is your Postcode?
The answers to these questions gave the girl full access to the account, and from this point forward I was treated as the account owner.
FFS:
What is your Date of Birth? +What is your Postcode? = FULL ACCESS to account
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