No wonder some companies struggle!

[BolshieBastard]

What a joke! Im not surprised some companies are going under.

Before christmas, one of our pc's blew up. Decided to replace it and buy a new one off a company I'd been thinking of buying from before as their spec looked good.

So, spec'd the pc up and placed an order with delivery guaranteed for christmas. Also paid £25 to have XP enabled using my key.

Base unit arrives as promised but in the wrong name. OK, slight prob but nothing drastic. Opens the box and there's very little information and a few of the driver discs etc. Sets the unit up, switch on and, er, well nothing!

Monitor gives message asking for boot media or something which considering I'd paid £25 to have it configured was starting to make me angry. So, checked all connections and tried again. Same result.

So I contact the company who are by now off on their chrissy lunch or something. Fires off an email to said co and leaves negative feedback on ciaow website.

Between chrissy and new year, the 'MD' drops me a mail demanding to know why I'd left neg feedback on the review site and asks me to remove it because trading is difficult! WTF!?

I replied telling him how about resolving the issues? He asks me to open up the case and check 'if a few connectors have come off in transit' Er, yerrss!

Said I wasnt happy doing that as this may invalidate the warranty and any future issues that may arise. He replies I wouldnt invalidate the warranty as he's told me to open it up. Fair enough, opens it up and surprise surprise, no connectors have come off.

Tells him that and ask for unit to be collected and a new replacement unti to be delivered at the same time. He wont agree to this so, I pack everything up, including driver discs and vga connector, booklets etc and, told them this in a mail.

Unit has now just been delivered and guess what? No driver discs, booklet and vga connector are included.mad.

Gets on the blower and asks for customer service, go through the rigors of giving the story, tells them I want all the stuff delivered tomorrow. Er I'll have to see if we can do that says the advisor! Asks if they can phone me back?

Fine I say, when? Dunno but I'llphone back. Not good enough, I want an approximate time, 1 hr, 2hr what? We wont do that because you'll only phone us if we havent phoned you back by then.

Eventually, they agree to phone back within the hour. 10 mins later the phone goes. Head man introduces him self and asks how I am. Not happy says I. OK box it up and we'll collect and give you your money back. Click.

WTF!?

Anyway, in a way I'd lost confidence in them so refund is ok. Thing is, should I let them collect the unit before I get the money refunded to my card?

[oracleslave]

What a joke! Im not surprised some companies are going under.

Before christmas, one of our pc's blew up. Decided to replace it and buy a new one off a company I'd been thinking of buying from before as their spec looked good.

So, spec'd the pc up and placed an order with delivery guaranteed for christmas. Also paid £25 to have XP enabled using my key.

Base unit arrives as promised but in the wrong name. OK, slight prob but nothing drastic. Opens the box and there's very little information and a few of the driver discs etc. Sets the unit up, switch on and, er, well nothing!

Monitor gives message asking for boot media or something which considering I'd paid £25 to have it configured was starting to make me angry. So, checked all connections and tried again. Same result.

So I contact the company who are by now off on their chrissy lunch or something. Fires off an email to said co and leaves negative feedback on ciaow website.

Between chrissy and new year, the 'MD' drops me a mail demanding to know why I'd left neg feedback on the review site and asks me to remove it because trading is difficult! WTF!?

I replied telling him how about resolving the issues? He asks me to open up the case and check 'if a few connectors have come off in transit' Er, yerrss!

Said I wasnt happy doing that as this may invalidate the warranty and any future issues that may arise. He replies I wouldnt invalidate the warranty as he's told me to open it up. Fair enough, opens it up and surprise surprise, no connectors have come off.

Tells him that and ask for unit to be collected and a new replacement unti to be delivered at the same time. He wont agree to this so, I pack everything up, including driver discs and vga connector, booklets etc and, told them this in a mail.

Unit has now just been delivered and guess what? No driver discs, booklet and vga connector are included.mad.

Gets on the blower and asks for customer service, go through the rigors of giving the story, tells them I want all the stuff delivered tomorrow. Er I'll have to see if we can do that says the advisor! Asks if they can phone me back?

Fine I say, when? Dunno but I'llphone back. Not good enough, I want an approximate time, 1 hr, 2hr what? We wont do that because you'll only phone us if we havent phoned you back by then.

Eventually, they agree to phone back within the hour. 10 mins later the phone goes. Head man introduces him self and asks how I am. Not happy says I. OK box it up and we'll collect and give you your money back. Click.

WTF!?

Anyway, in a way I'd lost confidence in them so refund is ok. Thing is, should I let them collect the unit before I get the money refunded to my card?

No

[TheFaQQer]

should I let them collect the unit before I get the money refunded to my card?

I would - if you have a problem then go back to the card provider and tell them (assuming it's a Visa or credit card rather than debit card).

[oracleslave]

I would - if you have a problem then go back to the card provider and tell them (assuming it's a Visa or credit card rather than debit card).

Actually that's a more sensible answer than mine so

^^^

WHS

[ChimpMaster]

Use Cougar Extreme - fantastic service. I even had a single pixel out on the LCD and they swapped it for another one.

[Ravello]

Also name and shame.

[Sysman]

I would - if you have a problem then go back to the card provider and tell them (assuming it's a Visa or credit card rather than debit card).

This is where you find that if you paid by company credit card, the card company is only interested in whether the goods were delivered or not.

I found this out the hard way, and it was a more or less identical story.

[TheFaQQer]

This is where you find that if you paid by company credit card, the card company is only interested in whether the goods were delivered or not.

I found this out the hard way, and it was a more or less identical story.

In that case, you need to change your card company. Under the Sale of Goods Act (1975) the goods must be fit for purpose - both provider and card company have a legal obligation to ensure this.

[Sysman]

In that case, you need to change your card company. Under the Sale of Goods Act (1975) the goods must be fit for purpose - both provider and card company have a legal obligation to ensure this.

It's been a long time since I went into the Sale of Goods Act, but if I remember correctly, the end consumer gets more protection than a business, and that's the gist of what I got from Visa. Of course that doesn't mean that the CC company wasn't trying it on.

[BolshieBastard]

Use Cougar Extreme - fantastic service. I even had a single pixel out on the LCD and they swapped it for another one.

Linky? Ta.