We've lost comms to all our sites north of Cumbria. Anyone else having comms issues oop north?
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BT Outage in the North
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El Reg
According to ADSL24, BT is blaming the latest problems on an unnamed hardware vendor.Behold the warranty -- the bold print giveth and the fine print taketh away.Comment
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I've had problems the last few days. When I was able to connect, it was at low speed but was unable to use the web or mail most times.
I was an hour on the telephone to my ISP (Thus helpdesk in India) trying to explain I had already rebooted my PC, checked drivers etc and it was definitely the ADSL side of my CPE that was dropping before they bothered to tell me there was an issue in t'north affecting many of their customers.Comment
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Originally posted by Aman View PostI've had problems the last few days. When I was able to connect, it was at low speed but was unable to use the web or mail most times.
I was an hour on the telephone to my ISP (Thus helpdesk in India) trying to explain I had already rebooted my PC, checked drivers etc and it was definitely the ADSL side of my CPE that was dropping before they bothered to tell me there was an issue in t'north affecting many of their customers.Comment
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yes there was!
apparently mostly sorted now
came in the middle of our 21CN rollout grrrrr users blaming project naff all to do with project
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Originally posted by Doggy Styles View PostDon't you just love Bob call centres?
I don't like it but B2C callcentres in the developing countries is the price we pay for competitive commoditised services. I've been with my ISP for 15 years and I can't be bothered changing ISP, e-mail addresses to change to an ISP which has UK call centres.
The ISP first line people hang up when it is too difficult for them or if when there' a digression from the flowchart. I'd no idea what the first guy was saying, he talked like a machine gun, two others disconnected the call when I asked if they had visibility of the DSLAM.
I'd be a hypocirite if I said the ISP call centre people were taking UK jobs because I interviewed at Thus many years ago but didn't take the job because it was in an industrial estate on the outskirts of Glasgow. I'm more concerned at development and IVV&T work going overseas.
I finally got my ISP-supplied router set up though, with the help of the last guy I spoke with, who spoke very good English. They had sent it out with the wrong config.
At least they don't make up UK sounding first names now. That used to really get on my goatComment
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