Having a slight problem with Parasol, wondering if anyone else has experienced this, and how they resolved it.
They have a monthly or weekly payment option, with different admin charges - £55/month or £20/week. I thougth I was on weekly, but my contract said monthly, so I've been firing off timesheets every week, and had the monthly admin charge slapped on automatically every week.
Quite happy to pay the more expensive weekly charge since that's the service I received, but after initially being told I couldn't get ANY of my money back, a mgr there told me I could get half of it back once I'd complained directly to him.
Not happy with this outcome, and they've not replied to my email to that effect. I was told that I'm not the first (nor the last) contractor to have made this mistake, but it seems they're happy to confiscate monies paid in error if you don't complain enough.
Has anyone else had this experience?
They have a monthly or weekly payment option, with different admin charges - £55/month or £20/week. I thougth I was on weekly, but my contract said monthly, so I've been firing off timesheets every week, and had the monthly admin charge slapped on automatically every week.
Quite happy to pay the more expensive weekly charge since that's the service I received, but after initially being told I couldn't get ANY of my money back, a mgr there told me I could get half of it back once I'd complained directly to him.
Not happy with this outcome, and they've not replied to my email to that effect. I was told that I'm not the first (nor the last) contractor to have made this mistake, but it seems they're happy to confiscate monies paid in error if you don't complain enough.
Has anyone else had this experience?
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