British Gas, or BG as they style themselves now, keep sending wrong bills and one of my people has to waste several hours each month sorting it out.
Basically I have a little business that for various reasons, (one being humidity control in a warehouse,) requires a lot of gas and so we're on the industrial tariff, and get a bill every month. Every month the bill is wrong. They seem to invent some spurious reasons to always be significantly larger than what they should be. This month they claim a bill for a previous month was unpaid, (on checking found they'd cashed the cheque,) to add insult to injury they've stuck an extra £50 on for the bill being unpaid, and tagged on a threat to switch the gas off!
I would really like to be able to sue these fsckwits for the cost of my staff chasing them for a correct bill, and surely it is fraud to keep sending out significantly over the top bills, especially when they've been chased every month for the last year or so, so it appears to me as policy, not accidental.
But realistically, anyone have experience of a better supplier or are all the gas firms in the UK like this nowadays?
Basically I have a little business that for various reasons, (one being humidity control in a warehouse,) requires a lot of gas and so we're on the industrial tariff, and get a bill every month. Every month the bill is wrong. They seem to invent some spurious reasons to always be significantly larger than what they should be. This month they claim a bill for a previous month was unpaid, (on checking found they'd cashed the cheque,) to add insult to injury they've stuck an extra £50 on for the bill being unpaid, and tagged on a threat to switch the gas off!
I would really like to be able to sue these fsckwits for the cost of my staff chasing them for a correct bill, and surely it is fraud to keep sending out significantly over the top bills, especially when they've been chased every month for the last year or so, so it appears to me as policy, not accidental.
But realistically, anyone have experience of a better supplier or are all the gas firms in the UK like this nowadays?
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