Just tried to sort out (cancel and transfer) my wife's car insurance.
Aviva haven't got proof of the 9 years no claims she has as "we only need 5 so that's all we recorded and because we knew you had 5 we didn't bother to document the rest".
Oh and I can't stop the policy auto-renewing because its in my wife's name and they don't let you do it online. mad The direct debit is however cancelled. 45 minutes on the phone and to say I'm slightly annoyed would be an understatement.
Then on to Churchill (well the section that was Lloyds tsb until mid 2011) who we used before. Well you had 8 years no claims so you can have proof of that it won't be a problem sir. If you have a fax number I'll send the document over today.
So the British born call centre was a crap as a very crap crap thing especially as they said all other companies apply the same rules (which my second phone call rather disproved). Meanwhile the Yorkshire based call centre with a definite Asian accent (its in Leeds so not that surprising) was as excellent and helpful as they always have been.
Mind you Aviva are based in Norwich so that probably explains everything.
Aviva haven't got proof of the 9 years no claims she has as "we only need 5 so that's all we recorded and because we knew you had 5 we didn't bother to document the rest".
Oh and I can't stop the policy auto-renewing because its in my wife's name and they don't let you do it online. mad The direct debit is however cancelled. 45 minutes on the phone and to say I'm slightly annoyed would be an understatement.
Then on to Churchill (well the section that was Lloyds tsb until mid 2011) who we used before. Well you had 8 years no claims so you can have proof of that it won't be a problem sir. If you have a fax number I'll send the document over today.
So the British born call centre was a crap as a very crap crap thing especially as they said all other companies apply the same rules (which my second phone call rather disproved). Meanwhile the Yorkshire based call centre with a definite Asian accent (its in Leeds so not that surprising) was as excellent and helpful as they always have been.
Mind you Aviva are based in Norwich so that probably explains everything.
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