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View Full Version : Graduate Complaint Handler role - Deloitte - help!



crystaljcedwards
31st October 2012, 15:07
Hi guys,

I am new to this forum so hello to all :)

I have just been put forward for an interview and assessment for a Graduate PPI Complaint Handler role at Deloitte (through Momenta). Part of the assessment is reading a case study, assessing its merits and writing a response letter. My agency mentioned over the phone that there would be a calculation/excel element to the assessment - she said I would be provided with a formula - I'm not quite sure what it would entail? I have tried to call the lady who deals with me but no answer - and I'm feeling rather panicked as my excel skills are not the strongest. I understand that I would have to work out how much we owe the customer... but what would I have to do if there is already a formula?

Any insight would be great.

Thanks for reading!:smile

stek
31st October 2012, 16:22
Can we move this to General pls, I can barely hold back....

captainham
31st October 2012, 16:59
I understand that I would have to work out how much we owe the customer... but what would I have to do if there is already a formula?

Welcome.

Hmmm.....a tricksy one. How about this:

1. Have a look at what is already there.
2. Is there a formula already there? If Yes, go to 3. If No, go to 4.
3. Does the formula work? If Yes, go to 5. If No, go to 6.
4. Add in the correct formula.
5. Job done.
6. Fix it.

Wearing my nicest possible hat (and it is a very nice hat), what sort of advice are you expecting here?! You know there are no psychics here so nobody can possibly know what to expect except you when you turn up and see what it is thy actually want you to do...

northernladuk
31st October 2012, 17:11
I thought PPI handling was about the same skill level as strawberry picking but with a drop in wage?

kaiser78
1st November 2012, 09:22
I thought PPI handling was about the same skill level as strawberry picking but with a drop in wage?

Oi - don't be insulting to stawberry pickers...

northernladuk
2nd November 2012, 12:47
Oi - don't be insulting to stawberry pickers...

True, every strawberry picker can speak at least 2 languanges... :eyes

captainham
2nd November 2012, 14:29
I want to know how the OP's interview went...

Thussain1
10th December 2012, 20:00
How did it go mate? Got mine in a few days, and abit clueless haha.

Maz4501
9th March 2013, 18:01
Hi guys,

I am new to this forum so hello to all :)

I have just been put forward for an interview and assessment for a Graduate PPI Complaint Handler role at Deloitte (through Momenta). Part of the assessment is reading a case study, assessing its merits and writing a response letter. My agency mentioned over the phone that there would be a calculation/excel element to the assessment - she said I would be provided with a formula - I'm not quite sure what it would entail? I have tried to call the lady who deals with me but no answer - and I'm feeling rather panicked as my excel skills are not the strongest. I understand that I would have to work out how much we owe the customer... but what would I have to do if there is already a formula?

Any insight would be great.

Thanks for reading!:smile


Would you be able to share your experience from the interview and assessment please?
Thank you

cojak
9th March 2013, 18:12
The OP only posted once so I don't think he'll be back.