I had a similar situation a few years back when Bank I was working for made all contractors change to 'preferred supplier' agency and they were utterly pants! One of the biggest names (in fact worlds biggest agency) and they were shocking. Missing payments, started threatening me because they had lost my paperwork so they threatened to end my contract unless I stumped up copies of the contract, my certificate of incorporation, VAT reg etc (because they had lost it all!). I naturally dug my heels in and told them that thier incompetence with paperwork was not my issue and I had no intention of providing copies to fill the shortfall in their records.
I ended up going to Director level within the agency, writing and telling them I was going to take them to court for overdue monies and telling them I was writing to head of procurement at the Bank/client before I finally got some service and got it resolved. Point blank refused to speak to the muppets that had been giving me run around and dealt only with this Director chappy to sort it.
Best part was that in the post mortem it turned out the missing payments were because some genius at the agency, decided that in the absense of the lost paperwork they could not continue paying my Ltd, so instead they changed me to PAYE (can you believe that crap!!) but because they had no PAYE details on record for me then no payslips or payments were then generated. Seriously - you could not make up this kind of incompetence!!
My advice is take no crap. Tell them you'll take them to court (and mean it, costs you like £25 to take them to small claims court) and tell them you're making a formal complaint to the underlying client.
Good luck with it.
I ended up going to Director level within the agency, writing and telling them I was going to take them to court for overdue monies and telling them I was writing to head of procurement at the Bank/client before I finally got some service and got it resolved. Point blank refused to speak to the muppets that had been giving me run around and dealt only with this Director chappy to sort it.
Best part was that in the post mortem it turned out the missing payments were because some genius at the agency, decided that in the absense of the lost paperwork they could not continue paying my Ltd, so instead they changed me to PAYE (can you believe that crap!!) but because they had no PAYE details on record for me then no payslips or payments were then generated. Seriously - you could not make up this kind of incompetence!!
My advice is take no crap. Tell them you'll take them to court (and mean it, costs you like £25 to take them to small claims court) and tell them you're making a formal complaint to the underlying client.
Good luck with it.
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