(and this is why I don't like direct debit - it's easy to overlook your statements & just let things roll while they're piling on all kinds of dubious charges)
So, was sorting out paperwork for my year end & I noticed BT had charged me £245 for a callout for faulty BT kit - a charge that was incurred back in April 2016.
I called them, they apologised & said they would credit my account.
On the back of that, I thought I'd better check the other invoices. Sure enough, cheeky sods had charged me £130 for a missed appointment (?!) in February.
Didn't even know they could do this.
I remember the incident though because the BT guy went to the wrong house so I'll be claiming that back too.
Looks like it's my word against his though as it was so long ago....
Must get into the routine of checking all my invoices & statements at least once a month...
So, was sorting out paperwork for my year end & I noticed BT had charged me £245 for a callout for faulty BT kit - a charge that was incurred back in April 2016.
I called them, they apologised & said they would credit my account.
On the back of that, I thought I'd better check the other invoices. Sure enough, cheeky sods had charged me £130 for a missed appointment (?!) in February.
Didn't even know they could do this.
I remember the incident though because the BT guy went to the wrong house so I'll be claiming that back too.
Looks like it's my word against his though as it was so long ago....
Must get into the routine of checking all my invoices & statements at least once a month...
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