Might want to consider another bank after reading this.
RBS customer lost thousands of pounds in scam - BBC News
RBS customer lost thousands of pounds in scam - BBC News
A Royal Bank of Scotland customer had more than £4,300 stolen from her account by a fraudulent caller who answered one of her security questions wrongly, BBC Watchdog Live has found.
For more than a year, the bank insisted Charlotte Higman had been aware of the transaction and refused to refund her.
The Financial Ombudsman Service (FOS) backed RBS after the initial complaint.
But earlier this month, RBS apologised and issued Charlotte a full refund, after Watchdog Live's investigation.
For more than a year, the bank insisted Charlotte Higman had been aware of the transaction and refused to refund her.
The Financial Ombudsman Service (FOS) backed RBS after the initial complaint.
But earlier this month, RBS apologised and issued Charlotte a full refund, after Watchdog Live's investigation.
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