Some constructive criticism of Sterling and how they've dealt with me :-
1. After setup, I tried to arrange a call back to ask a few questions. First time, three hours late - I gave them a one hour window so I could speak at lunchtime. Second time - just did not even call me at all. 3rd time lucky - only after I moaned to their senior person.
2. Pensions. Took 3 emails for someone to reply to my request for info on this. Bottom line is now they will only allow minimum pension to NEST.
3. Contract/schedule of work. Three times asked for copy of schedule of work. Still not recieved 5 weeks in despite several promises.
4. Generally, they ignore the first two emails it seems, and only answer 3rd or if you moan. Then they will promise to do something and then not do it.
1. After setup, I tried to arrange a call back to ask a few questions. First time, three hours late - I gave them a one hour window so I could speak at lunchtime. Second time - just did not even call me at all. 3rd time lucky - only after I moaned to their senior person.
2. Pensions. Took 3 emails for someone to reply to my request for info on this. Bottom line is now they will only allow minimum pension to NEST.
3. Contract/schedule of work. Three times asked for copy of schedule of work. Still not recieved 5 weeks in despite several promises.
4. Generally, they ignore the first two emails it seems, and only answer 3rd or if you moan. Then they will promise to do something and then not do it.
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