Parasol is simply an unprofessional and frustrating company to deal with. When you are in an email chain with them, every email is answered by a new person and is sent as a new email so there is no way to properly keep track of all the emails (and there have been many emails!). When you call them and if you get through to them the phone call magically gets cut off and you don't even get a call back. When you email them and ask them to call you they ask you for a convenient time to call you and then NOT CALL YOU on said time and instead reply with another email apologizing and asking you to call them back if you still have concerns. They don't pay you on time or chase the agency. When I first signed up with them they said they will take care of travel and food expenses and then months later when I go to submit the expenses there is no option to do this in their website. When I call them about this they said the rules changed a few months ago and now they don't pay expenses.
Just an awful outfit to be dealing with.
Any recommendations for a good umbrella company? I definitely want to switch.
Just an awful outfit to be dealing with.
Any recommendations for a good umbrella company? I definitely want to switch.
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