Hi there,
Slightly confused,
I'm submitting timesheets and expenses on my agency's portal. The agency then send me an email conformation that the timesheets and expenses have been approved by the client. I'm then forwarding these emails on to my umbrella company Parasol but they are saying i have to go onto the Parasol portal and enter my timesheets and expenses all over again...
That can't be right surely? what if i entered different values to the ones i entered on the agency portal?
This is the email dialogue that took place...
My Agency to me
--------------------
"Hi Andy,
Once we process the pay runs we generate a self-billing remittance which gives a breakdown down of everything you have entered on our portal, this gets sent to parasol once we have completed the payroll."
Me to the payroll team at Parasol
-------------------------------------
"Hi, Good news - when my agency have completed the payroll they send you a self-billing remittance which gives a breakdown of everything I have entered on their portal, from which you should be able to generate payment to me.
Kind regards, Andy"
Parasol to me
---------------
"Dear Andrew,
Thank you for your email.
I have had a look in to your query and I can see that Parasol require you to submit a time sheet on the Parasol portal before you (sic) salary payments are processed. This is to ensure that the salary payment is correct before processing, please accept my apologies for any inconvenience this may cause.
If you have any further queries, please do get in touch.
Kind regards,
Employee Support Advisor".
Slightly confused,
I'm submitting timesheets and expenses on my agency's portal. The agency then send me an email conformation that the timesheets and expenses have been approved by the client. I'm then forwarding these emails on to my umbrella company Parasol but they are saying i have to go onto the Parasol portal and enter my timesheets and expenses all over again...
That can't be right surely? what if i entered different values to the ones i entered on the agency portal?
This is the email dialogue that took place...
My Agency to me
--------------------
"Hi Andy,
Once we process the pay runs we generate a self-billing remittance which gives a breakdown down of everything you have entered on our portal, this gets sent to parasol once we have completed the payroll."
Me to the payroll team at Parasol
-------------------------------------
"Hi, Good news - when my agency have completed the payroll they send you a self-billing remittance which gives a breakdown of everything I have entered on their portal, from which you should be able to generate payment to me.
Kind regards, Andy"
Parasol to me
---------------
"Dear Andrew,
Thank you for your email.
I have had a look in to your query and I can see that Parasol require you to submit a time sheet on the Parasol portal before you (sic) salary payments are processed. This is to ensure that the salary payment is correct before processing, please accept my apologies for any inconvenience this may cause.
If you have any further queries, please do get in touch.
Kind regards,
Employee Support Advisor".
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